FAQ
Data, Systems, & Evaluation
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Complaints against healthcare providers may be filed with the Utah Department of Commerce: Division of Occupational and Professional Licensing (DOPL). For more information, please visit the following link: https://dopl.utah.gov/complaint/index.html opens in a new tab
Complaints against insurance plans and companies may be filed with the Utah Insurance Department. For more information, please visit https://insurance.utah.gov/complaint opens in a new tab
Complaints against healthcare facilities may be filed with the Utah Department of Health Bureau of Health Facility Licensing and Certification for more information, please visit, http://health.utah.gov/hflcra/contact.php opens in a new tab
A good starting point is to check in the Administrative Rules, below:
- Rule R429-1. Patient Safety Surveillance and Improvement Program. opens in a new tab
- Rule R429-2. Health Care Facility Patient Safety Program. opens in a new tab
If you are still unsure, please feel free to contact us. opens in a new tab
The rule requires certain health care facilities as defined in Subsection 26-21-2(13) to report patient safety events specified in this rule as determined by PSSIP in consultation with the patient safety quality workgroup. "Health care facility" defined under 26-21-2(3) means general acute hospitals, specialty hospitals, home health agencies, hospices, nursing care facilities, residential-assisted living facilities, birthing centers, ambulatory surgical facilities, small health care facilities, abortion clinics, facilities owned or operated by health maintenance organizations, end-stage renal disease facilities, and any other health care facility which the committee designates by rule.